Description

• Act as scrum master for the onboarding and everyday banking squads, facilitating sprint planning, daily stand-ups, reviews, and retrospectives
• Serve as proxy product owner, managing the backlog day to day, writing and refining user stories, and accepting work against defined acceptance criteria
• Act as the number two to the Digital Product Owner for Onboarding and Everyday Banking, deputising in ceremonies, stakeholder forums, and decision-making when required
• Translate product strategy and business objectives into a clear, prioritised backlog with well-defined acceptance criteria ready for sprint delivery
• Remove impediments and unblock delivery teams, coordinating across business, design, technology, and third parties to maintain momentum
• Manage sprint scope, dependencies, and risks, ensuring commitments are realistic and delivery remains predictable
• Engage stakeholders across the bank to gather requirements, validate solutions, and keep alignment between business needs and delivered functionality
• Track and report squad performance, delivery metrics, and product KPIs, highlighting risks and trade-offs to the Digital Product Owner
• Protect quality through rigorous acceptance testing, UAT coordination, and release readiness reviews

• Contribute to product strategy, roadmaps, and business cases for onboarding and everyday banking, bringing customer and delivery insight
• Operate in a complex, multi-squad delivery environment with competing priorities, dependencies, and stakeholders
• Balance the dual responsibilities of scrum master and proxy product owner, switching between delivery facilitation and product decision-making
• Navigate ambiguous or evolving requirements, structuring them into clear, actionable user stories and acceptance criteria
• Manage conflicting priorities across squads and workstreams, sequencing work to maximise value and protect delivery commitments
• Anticipate downstream impacts of product decisions across onboarding journeys, everyday banking features, and integrated systems
• Identify risks, blockers, and quality issues early, driving resolution before they impact delivery
• Make pragmatic product decisions in the Product Owner's absence, balancing customer value, technical feasibility, and timelines
• Facilitate decision-making when stakeholders disagree, keeping momentum without compromising quality or scope
• Provide clarity under pressure, keeping teams focused and aligned despite tight timelines and changing priorities

• Agile delivery & scrum mastery: strong command of scrum practices, ceremonies, and team facilitation, with the ability to coach and hold the line
• Product ownership: proven ability to manage backlogs, write high-quality user stories, and make confident prioritisation calls
• Onboarding & everyday banking knowledge: understanding of digital onboarding journeys and everyday banking products within a banking context
• Stakeholder engagement & communication: effective with senior stakeholders, technology teams, and squad members alike
• Analytical thinking & problem decomposition: strong capability to break complex problems into structured, deliverable components
• Decision-making under ambiguity: comfortable acting as proxy product owner with incomplete information
• Delivery management: skilled at managing dependencies, risks, and sprint scope to protect predictability
• Quality mindset: disciplined approach to acceptance testing, UAT, and release readiness
• Collaboration & coaching: builds strong, self-organising squads and partners closely with the Digital Product Owner
• Communication & reporting: clear, structured reporting on delivery progress, metrics, and product performance

• 8-12 years of experience in digital delivery, product ownership, or agile delivery roles within large-scale digital or technology environments
• Proven experience acting as scrum master and proxy product owner for digital squads, ideally within banking or financial services
• Strong track record of facilitating scrum ceremonies, managing backlogs, and writing user stories with clear acceptance criteria
• Experience delivering digital onboarding, everyday banking, or other customer-facing digital banking products at scale
• Demonstrated ability to deputise confidently for a senior product owner in ceremonies, forums, and decision-making
• Experience coordinating delivery across multiple squads, managing dependencies, risks, and iterative release cycles
• Strong exposure to end-to-end customer journeys and process design within digital banking ecosystems
• Experience tracking delivery and product metrics, reporting progress and risks to senior stakeholders
• Comfortable operating in fast-paced, high-pressure delivery environments with evolving priorities
• Bachelor's degree required; relevant certifications (e.g., PSM, CSPO, SAFe) preferred