Description

• Responsible for Optimizing the Product and achieving set Business goals on Product Portfolio and Profitability.
• Manage create and oversee the product development strategy and promote key mortgage offerings/propositions.
• Recognize recommend and implement new strategies for balance ENR growth.
• Identify & Recommend new product developments are aligned with the customer needs, organizational resource and current strategies.
• Manage the roll out and deployment of new product releases
• Closely monitor pricing by competition to ensure that Mashreq offerings are competitively priced.
• Design & run sales camping/booster and promotions to ensure the set business objective as achieved
• Develop requirements specifications for new feature and products
• Work closely with the policy and legal team to develop &/ or update product programs
• Develop training materials & train the front and sales team.
• Manage 3rd party vendors and service providers for mortgages as required.
• Provide subject matter expertise to support the sales team/ channels
• Establish product-lending parameters, validate existing parameters, ensure these parameters fall within the purview of the mortgage regulation by central bank.
• Flag, track and measure the effect of policy changes, and analyze and react to changes in the behavior of the various segment and sub-segments of the portfolio.
• Actively collaborate with all the relevant stakeholders including business, sales, credit and risk to profitably grow the portfolio
• Establish processes to ensure robust workflow and simultaneously build checks balances for fraud prevention and (operational) risk management
• Set SLAs/TATs with support functions for processing transactions and build monitoring of these SLAs and TATs.
• Intense engagement with the digital squad to build journeys for onboarding and mortgage servicing
• Provide regular feedback to Business manager, policy and compliance
• Increase sales to achieve targeted numbers for sales and revenue across the entire product range
• Initiate & implement end to end customers experience process for affluent the segment increasing penetration and overall profitability