Description

• Legal local bank
• Good career path

About Our Client

Leading local bank, offering a stable environment and a professional setting for career growth. The company is committed to providing comprehensive banking solutions in HK.

Job Description

• Managing and leading an outbound telephone banking team to meet sales and service targets.
• Developing and implementing strategies to enhance customer engagement.
• Monitoring team performance and providing coaching to improve productivity.
• Ensuring compliance with regulatory requirements and company policies.
• Providing solutions to address customer needs and concerns effectively.
• Collaborating with internal departments to optimise banking operations.
• Preparing performance reports and delivering presentations to senior management.
• Identifying opportunities for process improvements and operational efficiency.

The Successful Applicant

• A strong background in the financial services industry, particularly in banking and financial services.
• Proven experience leading and managing a team in a professional setting.
• Excellent communication and interpersonal skills to engage with clients and team members.
• Solid understanding of outbound telephone banking operations and customer service best practices.
• Knowledge of regulatory requirements within the financial services industry in HK.
• A proactive and results-oriented mindset with problem-solving abilities.

What's on Offer

• Competitive salary
• Permanent role in a stable and reputable organisation.
• Opportunities for career advancement in the financial services industry.
• Located in HK, offering convenient access to the workplace.