Description

Do you enjoy managing a dynamic client-facing team that provides best-in-class service in a fast-paced environment?

Join us as a Fraud Recovery Director and lead the charge in revolutionizing fraud prevention. This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm. You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction. At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future. Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.

As a Fraud Recoveries Director on our Fraud Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations.

Job responsibilities:

• Own global strategy and execution for Recoveries within GS Admin Fraud, plus serve as site leader for Fraud Client Experience in the Philippines; decisions shape policy, controls, funding, and multi region operations.
• Sit in the Senior Leadership Team of the Global Banking Operations in the Philippines
• Set the multi year operating model, standards, and KPIs for fraud validation and client communications; drive convergence of regional processes while balancing loss reduction, speed, and experience.
• Employ strategic thinking to create and implement effective fraud prevention strategies, utilizing systems thinking and data analysis to identify patterns and anomalies.
• Lead the AI/ML and automation agenda end to end-from problem framing to deployment and monitoring-to drive higher Recoveries and lower unit costs.
• Build leadership bench strength and an inclusive, high‑performance culture; mentor managers, with clear succession and skills aligned to AI‑enabled operations.
• Craft clear and concise fraud recoveries reports, using strong communication skills to ensure timely and accurate information dissemination.
• Evaluate and refine fraud management processes continuously, adapting to emerging threats and trends while managing efficient workflows and task delegation.

Required qualifications, capabilities, and skills:

• Excellent employee management skill and ability to partner with business stakeholders across the organizations.
• High level of inter-personal effectiveness to manage key stakeholders and client interactions.
• Proven track record of leadership, setting and achieving targets, delivering best-in-class client service.
• Demonstrated ability to contribute to strategic business initiatives.
• Proficient in Microsoft Office applications.
• Must possess excellent written and oral executive-level communications skills.
• Strategic thinking to develop and implement effective fraud prevention and detection strategies, utilizing systems thinking and data analysis.
• Proficiency in leveraging artificial intelligence and automation to enhance fraud detection capabilities and optimize AI and machine learning models.
• Expertise in mentoring and coaching to build team members' skills in fraud prevention and investigation, fostering a collaborative environment.
• Strong communication skills for crafting clear and concise fraud alerts and reports, ensuring timely and accurate information dissemination.
• Ability to evaluate and refine fraud management processes continuously, adapting to emerging threats and trends while managing efficient workflows.

Preferred qualifications, capabilities, and skills:

• Strategic thinking to develop and implement effective fraud prevention and detection strategies, utilizing systems thinking and data analysis.
• Proficiency in leveraging artificial intelligence and automation to enhance fraud detection capabilities and optimize AI and machine learning models.
• Expertise in mentoring and coaching to build team members' skills in fraud prevention and investigation, fostering a collaborative environment.
• Strong communication skills for crafting clear and concise fraud alerts and reports, ensuring timely and accurate information dissemination.
• Ability to evaluate and refine fraud management processes continuously, adapting to emerging threats and trends while managing efficient workflow

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.