Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The AML Ops Sr. Analyst MKTS plays a critical client‑facing role, directly engaging with Business Banking clients to gather required information and complete periodic AML/KYC refresh activities. The analyst ensures accurate, timely, and compliant updates to client profiles in alignment with U.S. AML/KYC regulations, BSA requirements, OFAC guidance, and internal standards. This position delivers a high‑quality, client‑centric experience through clear, professional communication while effectively managing casework and mitigating financial crimes risk. The Sr. Analyst will partner closely with the Band 5 Manager and collaborate with Compliance, Operations, and other internal stakeholders to resolve issues and ensure seamless case execution.

Key Responsibilities

• Execute client‑facing outreach and information-gathering efforts to complete high‑risk AML/KYC refresh reviews, including CDD/EDD updates, and sanctions screening.
• Communicate professionally with external clients to obtain required information and resolve deficiencies.
• Communicate directly and professionally with internal partners to obtain required documentation, clarify discrepancies, and resolve deficiencies.
• Perform AML/KYC refresh reviews for Business Banking clients, including CDD/EDD updates, sanctions screening, PEP checks, and adverse media reviews.
• Validate client documentation and ensure compliance with regulatory and internal policy requirements.
• Maintain accurate case documentation and audit-ready evidence.
• Escalate issues and risks promptly to the Band 5 Manager.
• Contribute to continuous improvement initiatives by identifying process gaps and recommending enhancements.
• Meet or exceed SLA and quality standards for case completion.

Required Qualifications

• Strong written and verbal communication skills, ensuring clear, accurate, and client‑friendly interactions.
• Knowledge of U.S. AML/KYC frameworks, sanctions screening, and risk rating methodologies.
• Proficiency in Microsoft 365 and familiarity with AML/KYC screening platforms.
• Ability to manage workload effectively and deliver consistent results within SLAs.

Preferred Qualifications

• Demonstrated experience engaging directly with external clients, ideally within Business Banking or similar commercial client segments.
• Proven ability to partner effectively with sales teams to support client needs, resolve issues, and drive coordinated outcomes.

• Bachelor's degree (Finance, Accounting, Business, Law) or equivalent experience.
• CAMS/CFE certification or similar credentials.
• Experience in AML/KYC or financial crimes risk operations (1+ years preferred).

Shift:
1st shift (United States of America)

Hours Per Week:
40